The Massachusetts Registry of Motor Vehicles has announced 11 office closings as part of the recently passed budget, which will bring longer wait times across the state for customers. The registry has advocated more customer utilization of its website to perform routine tasks, and that should be encouraged in any case. But it is ludicrous for the State to think that they have a right to force people to wait longer for tasks that cannot be completed online. And additional wait time seems to be in the cards. From the Globe:
The registry currently has 34 branch offices; the 11 offices that are closing serve 1.2 million people, or 24 percent of the agency’s customers.
We will have to wait and see what the result is, but it does not look promising. I am struck by some of the commentary out there that seems to think that making folks wait longer during registry visits or leaving them hung up in traffic for hours at state run toll booths during holiday weekends is a winning strategy for a Governor. I guess the thought is that the Governor can point to failure, but say that if only we had increased your taxes more than we already have these things would not have happened. Hmmmm. I am not sure about the rest of the Commonwealth but that is not likely a winning strategy in the Merrimack Valley. The campaign slogan “The customer is always wrong” is not likely to resonate. A link to Jon Keller’s piece on the Registry closings is below.